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Frequently Asked Questions

500 N Pearl Street
Centralia, WA 98531
Phone: 360-330-7657
Contact: Janice Lamb
Hours: M-F 8:00-5:00 pm Except Holidays
  Payment Options

Sign up today for Autopay from your checking or savings account.

Save fuel, postage and time!

City Of Centralia Utilities welcomes you as a customer. For your convenience, we offer several ways to pay your bill.

MAIL your payment in the envelope provided with your bill
or to:

City Of Centralia
P.O. Box 1259
Centralia, WA 98531

Make your payment IN PERSON at our office located at:

500 North Pearl Street

A drop box is available for payments made after hours.

Make your payment OVER THE PHONE with Visa or Mastercard.

Pay from home using YOUR BANK’S Bill Pay services. Pay directly from your checking or savings with AUTOPAY.

To initiate the AUTOPAY process, your utility account balance must be at zero.

• Complete the Authorization Agreement application (available at the Customer Service Center).

• Provide a voided check or deposit slip.

• You will receive a letter from the City acknowledging your application.

• Please allow up to 30 days for processing.

• Until you see AUTOPAY noted on the bill, please continue to pay as you normally would.

• Your utility payment will be deducted from your account on the due date indicated on your bill or the first business day thereafter.

• This authorization will remain in full force and effect until written notification is provided by you or the Customer Service Center.

• Customers having two or more declined payments will be removed from AUTOPAY and can reapply after one year.



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