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Frequently Asked Questions

500 N Pearl Street
Centralia, WA 98531
Phone: 360-330-7657
Contact: Jama Braden-Fierro
Hours: M-F 8:00-5:00 pm Except Holidays

Customer Service Center Utility Policies                 Click here for the Spanish version.


To Establish an Account

Owners must provide proof of ownership such as an escrow # or Deed of Trust. Property owners must authorize tenant utility billing accounts. New construction must have an assigned address from the City’s Community Development Department. There are no start-up fees except for temporary service (new construction, etc.). The electrical temporary service fee is specified in the “Service Connection Fees, Overhead and Underground” document (located at: https://www.cityofcentralia.com/Files/Service%20Cost%20Schedule-FINAL.pdf) plus any other City Light charges for installation. All new construction and temporary service must complete State electrical inspection before service can be activated.

Billing Cycle

Bills are mailed on approximately the 30th of the month and are due upon issuance. Failure to receive a utility bill for any reason does not relieve you of the requirement to pay the full amount due. If you do not receive a utility bill by the 5th of any month, please call (360) 330-7657 to request billing information on your account.

Penalty Rates

Payments not received by the close of business on the date specified on the bill are considered delinquent and are assessed a 10% penalty of the current amount due.

Delinquent Accounts

Delinquent accounts are mailed disconnect notices, with copies to owners for rental property, stating the amount due and date by which payment in full must be received to avoid disconnection.  No further notice will be provided. Additional service fees will be charged to the account if it becomes necessary to disconnect and restore services. If disconnected, your utility service will not be restored until the past due amount and all service fees are paid in full. The reconnection fee during weekends, holidays and after 3:30 pm Monday through Friday is $150.


Deposits are not required except in the case of property owner bankruptcies. However, if you are a tenant, the property owner may require you to make a deposit with the City.

Paying by Mail

Please make your check or money order payable to “City of Centralia”. To ensure proper credit to your account, include the REMITTANCE portion of your bill, write your account number on your check or money order and use the return envelope provided. Please allow sufficient time (3-5 days) for your payment to reach us. Please do not staple, tape, or paper clip your check or money order to the remittance portion of your bill.

Paying Via Drop Box

A drop box is located at 500 North Pearl Street for your convenience.  To ensure proper credit to your account, include the REMITTANCE portion of your bill, write your account number on your check or money order and use the return envelope provided. Please allow sufficient time for your payment to be processed. The City will not be responsible for cash payments left in the drop box.

Non-sufficient Funds

A returned item fee of twenty dollars ($20.00) per item will be assessed when any item is returned to the City of Centralia for insufficient funds. Additional service charges may apply.

Garbage Service

Garbage service is mandatory within the City limits. The City does not provide this service. Please call 736-4769 or 736-5282 to set up your service.

Services Provided by Other Companies

Cable 1-888-266-2278 Gas 1-888-225-5773
Phone 1-800-244-1111
“Call Before You Dig” 811


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